This app is operated by Man and Van the App Limited (“We,” “Us,” or “Our”). We are registered in England and Wales under company number 10993815, with our registered office at Alex House, 260/8 Chapel Street, Salford, Manchester, M3 5JZ. Our main trading address is c/o Dale Street Digital, 35 Dale Street, Manchester, M1 2HF. Our VAT number is GB316762692.
To contact us, please email support@manandvan.app or call us on: 0161 7300 530.
By registering for or using our app, You confirm that You accept these terms and agree to comply with them. If You do not agree, You must not use our app.
We recommend that You print or save a copy of these terms for future reference.
These terms also refer to the following additional policies, which apply to Your use of our app:
When You engage a driver (“MAV”) through our app, a separate contract is formed between You and the MAV for the provision of services (“Services”). Each contract is binding once You agree on the scope of Services via the app. We act only as an agent and are not a party to the contract between You and the MAV.
You agree to:
Charges for the Services will be agreed upon between You and the MAV via the app. Payments are processed through Stripe Inc. or its subsidiaries, which securely hold Your payment details.
If there are any issues with the Services, You must notify Us on the same day the job is completed. If We do not hear from You by the end of the day, We will assume the Services were satisfactorily provided, and the payment will be automatically processed to the driver.
In the event of a dispute, it will be resolved in accordance with Our dispute resolution policy [LINK TO DISPUTE RESOLUTION POLICY].
You may cancel a booking at no cost if You do so more than 24 hours before the scheduled time. Cancellations made within 24 hours will incur the full cost of the booking. If the MAV cancels or fails to provide Services, You will receive a full refund.
We may amend these terms periodically. Please check these terms whenever You use the app to ensure You are aware of any changes.
We may update or change our app from time to time to reflect service improvements or business priorities. We do not guarantee uninterrupted access to our app and may suspend or withdraw access for operational reasons with reasonable notice.
If You receive a user identification code or password as part of the registration process, You must keep this information confidential. We reserve the right to disable Your account if You fail to comply with these terms. If You suspect a security breach, contact Us at support@manandvan.app.
Content uploaded by users is not verified or approved by Us. If You encounter inappropriate content, please report it to support@manandvan.app.
You may not use our app in any way that:
You must not attempt unauthorised access to our systems.
Any material You upload must:
We reserve the right to remove any material that breaches these standards.
We do not exclude liability for death, personal injury, or fraud caused by our negligence. However, We exclude all implied warranties related to the use of our app and any losses related to business disruption, profit loss, or reputational damage.
We are not responsible for the conduct of MAVs or the suitability of any MAV for a specific job. Our sole liability is to refund fees where appropriate under these terms.
Your personal data will be processed in line with our [Privacy Policy]. We will share relevant details with MAVs for the purpose of providing the Services.
We do not guarantee that our app is secure or free from viruses. You are responsible for securing Your devices and using appropriate antivirus software.
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
This version ensures all spellings follow UK standards. Let me know if you’d like any further adjustments!
